An empirical Examination of the Effects of Job Stress on Employee Performance in Nigerian Banking Industry

Abstract

This study investigates the influence of job stress on employee performance within Zenith Bank, located in Egbeda, Lagos State. The primary objectives of the study encompassed examining the relationship between role conflict and employee performance, evaluating the impact of role ambiguity on employee performance, quantifying the extent to which variations in workload affect employee performance, and assessing the effect of perceived job security on employee performance. A total of 75 bank staff members participated in the study, contributing their insights through a structured questionnaire. The collected data underwent thorough analysis using both descriptive and inferential statistical methods. The findings of the study revealed significant associations between various dimensions of job stress and employee performance. Specifically, the study identified a negative relationship between role conflict and employee performance, suggesting that heightened role conflict corresponds to decreased employee performance. Similarly, role ambiguity was found to have a negative impact on employee performance, emphasizing the detrimental effects of unclear roles on workplace productivity. Furthermore, the study demonstrated that variations in workload contributed to a notable proportion of variance in employee performance. Lastly, the study underscored the influence of perceived job security, revealing a significant negative relationship with employee performance. The implications of these findings highlight the critical role that job stress plays in shaping employee performance within organizations. Consequently, recommendations are offered to enhance the understanding and management of job stress among employees. These recommendations include the establishment of clear role definitions, empowerment of employees, suitable job assignment, and the provision of fair reward systems to foster a sense of job security. Suggestions for further research include the exploration of stress-reduction programs and the examination of stress patterns in various sectors to provide valuable insights into effective stress management strategies. In conclusion, this study contributes to the understanding of the intricate relationship between job stress and employee performance, offering valuable insights for organizations aiming to improve workplace productivity and employee well-being.